Privacy Policy

Oz Pickle Paddles (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit or make a purchase from www.ozpicklepaddles.com.au.

1. Information We Collect

When you visit our website or make a purchase, we may collect the following personal information:

Name
Billing and shipping address
Email address
Phone number
Payment information (processed securely via third-party providers)
Order history
IP address and browser information

We collect this information to fulfil orders, provide customer support, and improve our services.

2. How We Use Your Information

We use your personal information to:

Process and fulfil orders
Communicate with you about your order or enquiries
Provide customer support
Send transactional emails (order confirmations, shipping updates)
Improve our website, products, and services
Comply with legal obligations

We do not sell or rent your personal information to third parties.

3. Payments & Third-Party Services

Payments on our website are processed securely by trusted third-party providers such as Shopify Payments and PayPal. We do not store or have access to your full payment card details.

Third-party services we use may collect, use, and disclose information only to the extent necessary to perform their services.

4. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

Enable core website functionality
Analyse website traffic and performance
Improve user experience

You can choose to disable cookies through your browser settings, however some features of the website may not function correctly.

5. Sharing Your Information

We may share your information with:

Shipping and logistics providers to deliver your order
Payment processors to securely process transactions
Service providers who help operate our website

All third parties are required to handle your information securely and in accordance with privacy laws.

6. Data Security

We take reasonable steps to protect your personal information using industry-standard security measures, including SSL encryption and secure servers.

While no system is completely secure, we work hard to protect your data from unauthorised access, misuse, or disclosure.

7. Your Rights

Under Australian privacy laws, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal data (where legally permitted)

To exercise these rights, please contact us using the details below.

8. Retention of Information

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, and reporting requirements.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with the revised date.