Shipping Policy
Thank you for shopping with Oz Pickle Paddles. This Shipping Policy outlines how and when your order will be processed and delivered.
1. Order Processing Time
All orders are processed within 1–2 business days (excluding weekends and public holidays) after payment confirmation.
If we experience a high volume of orders, processing times may be slightly delayed. If there is a significant delay with your order, we will contact you via email.
2. Shipping Locations
We currently ship within Australia only.
3. Shipping Rates
We offer FREE standard shipping Australia-wide on all orders.
There are no additional handling or packaging fees.
4. Delivery Timeframes
Estimated delivery times once your order has been dispatched:
-
Metro areas: 2–5 business days
-
Regional areas: 3–7 business days
Delivery times are estimates only and may vary due to carrier delays, weather conditions, or peak periods.
5. Shipping Carriers
Orders are shipped using reputable Australian courier and postal services.
Tracking details will be provided via email once your order has been dispatched.
6. Order Tracking
Once your order ships, you will receive a shipping confirmation email with tracking information.
Please allow up to 24 hours for tracking updates to appear.
7. Incorrect Address or Failed Delivery
Please ensure your shipping address is correct at checkout.
Oz Pickle Paddles is not responsible for orders delayed or lost due to incorrect or incomplete address details provided by the customer. If an order is returned to us due to an incorrect address, additional shipping fees may apply.
8. Lost or Delayed Orders
If your order has not arrived within the estimated delivery timeframe, please contact us and we will assist in tracking your shipment.
9. Contact Us
If you have any questions about shipping or delivery, please contact us:
Oz Pickle Paddles
📍 8/92a Mona Vale Rd, Warriewood NSW 2102, Australia
📧 Email: team@ozpicklepaddles.com.au
📞 Phone: +61 424 845 680